SpinStation Casino Privacy Policy

At SpinStation Casino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our platform at spinstation.com. By using our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully, as it forms an important part of your relationship with us.

Who We Are

SpinStation Casino is operated by White Hat Gaming Limited, a company incorporated in Malta (registration number C73232), with registered offices at 85 St John Street, Valletta, VLT1165. Certain operations are also carried out through White Hat (Holdings) Limited, registered in Gibraltar (registration number 109784). We are licensed and regulated by the UK Gambling Commission under account number 52894 and by the Malta Gaming Authority under licence reference MGA/B2C/370/2017, issued on 1 August 2018. Our services are available exclusively to residents of Great Britain.

Information We Collect

When you register, use, or interact with our SpinStation Casino platform, we may collect various categories of personal data about you. This includes information you provide directly, as well as data we gather automatically through your use of our services.

Data You Provide to Us

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents
• Payment and financial information, including details for deposit and withdrawal methods such as Visa, Mastercard, PayPal, Skrill, Neteller, and others
• Login credentials used to access your SpinStation login account
• Communications you send to us via live chat or email

Data We Collect Automatically

• Device information, IP address, browser type, and operating system
• Gameplay and transaction history, including deposits and SpinStation withdrawals
• Session activity, page views, and how you navigate through our platform
• Cookies and similar tracking technologies (see our Cookies section below)

How We Use Your Information

We use the personal data we collect for a range of legitimate purposes. At SpinStation, we process your information to operate and improve our services, fulfil our legal obligations, and provide you with a safe, personalised gaming experience.

• To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• To process your deposits and withdrawals, including via our spin station mobile app (available on Android via Google Play)
• To manage your participation in spin station promotions, including our Welcome Bonus, Bonus Wheel, prize draws, and Drops & Wins
• To administer your Loyalty Points account and track your activity across eligible game types
• To communicate with you about your account, spin station bonuses, and important updates
• To detect and prevent fraud, money laundering, and problem gambling
• To comply with our obligations under UKGC and MGA regulatory requirements
• To improve our platform, games, and spin station casino online user experience

Cookies and Tracking Technologies

Our SpinStation Casino website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse how our platform is used. We use both first-party and third-party cookies. You may manage or disable cookies through your browser settings; however, please note that some features of our site may not function correctly if cookies are disabled. By continuing to use our platform, you consent to our use of cookies in accordance with this policy.

Sharing Your Personal Data

We do not sell your personal information to third parties. However, we may share your data with carefully selected partners and service providers who assist us in delivering our services. At SpinStation, we work with game providers including NetEnt, Microgaming (Games Global), Evolution, Pragmatic Play, Play'n GO, Big Time Gaming, Relax Gaming, Nolimit City, and Hacksaw Gaming, and we may share limited data where necessary for game delivery or technical integration.

We may also share your information with:

• Payment processors and financial institutions to handle deposits and withdrawals
• Regulatory bodies such as the UK Gambling Commission and the Malta Gaming Authority
• Our approved Alternative Dispute Resolution (ADR) provider, eCOGRA
• Other companies within the White Hat Gaming network, where shared infrastructure or network promotions (such as those across sister sites including Casimba, Dream Vegas, and Grand Ivy) require it
• Law enforcement or government authorities where required by applicable law

Data Retention

We retain your personal data for as long as your account remains active or as required by law. In accordance with our regulatory obligations under UK and Malta legislation, certain records — including transaction histories and identity verification documents — may be retained for a minimum of five years following the closure of your account. When data is no longer required, we take appropriate steps to securely delete or anonymise it.

Your Rights

As a user of our SpinStation Casino online platform, you have a number of rights in relation to your personal data under applicable data protection law, including the UK GDPR. These rights include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal and regulatory obligations
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via live chat or email. We will respond to your request within the timeframes required by applicable law.

Data Security

We take the security of your personal information seriously. Our SpinStation Casino platform employs industry-standard encryption, secure servers, and access controls to protect your data from unauthorised access, disclosure, or misuse. While we do everything reasonably possible to safeguard your information, no system is entirely risk-free, and we cannot guarantee absolute security.

Responsible Gambling and Data

We use personal data to support our responsible gambling obligations. This includes monitoring your spin station casino activity for signs of problem gambling and applying self-exclusion or account restrictions where appropriate. We take this responsibility seriously and act in accordance with UKGC requirements to protect vulnerable players.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a notice on our platform. Your continued use of SpinStation Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to get in touch. Our support team is available via live chat on our website or by email. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom if you believe we have not handled your data appropriately.