Our SpinStation Responsible Gaming

Gambling Should Be Fun — Let's Keep It That Way

We at SpinStation Casino want you to think of gaming as a form of entertainment, not as a way to make money or to escape from problems. The vast majority of our players enjoy our games responsibly and within their means. However, we recognise that for some people, gambling can become problematic, and we are here to help if that happens.

Our SpinStation platform is designed with player wellbeing in mind. We encourage all our players to set personal limits, take regular breaks, and reflect on their gaming habits. If you ever feel that your gaming is no longer fun, or if it begins to negatively affect your finances, relationships, or mental health, we urge you to use the tools we provide or to seek professional support.

Our Responsible Gaming Tools

We provide a comprehensive set of responsible gaming features to help you manage your activity on our platform. These tools are available directly in your account and can be adjusted at any time.

Deposit Limits

At SpinStation, we allow you to set daily, weekly, or monthly deposit limits to help you control how much money you spend. Once a limit is set, it takes effect immediately. Reducing a limit is instant, while increasing a limit involves a cooling-off period in line with our regulatory obligations.

Loss Limits

Our SpinStation platform allows you to cap the total amount you can lose within a chosen timeframe. This is one of the most effective ways to ensure your gaming stays within your personal budget.

Session Time Limits

You can set limits on how long you play in a single session. We at SpinStation Casino want you to take regular breaks, and our session time tools make it easy to stay aware of how long you have been playing.

Reality Checks

Here at SpinStation, our reality check feature sends you periodic reminders during your session to inform you how long you have been playing and how much you have spent. These gentle prompts help you stay grounded and make conscious decisions about your gaming.

Cool-Off Periods

If you feel you need a short break, our SpinStation platform offers cool-off periods ranging from 24 hours to several weeks. During a cool-off, you will not be able to log in or deposit. This option is ideal if you need a temporary pause without committing to a full self-exclusion.

Self-Exclusion

We at SpinStation take self-exclusion very seriously. If you feel you need to stop gambling altogether, you can self-exclude from our platform for a minimum of six months or permanently. Once a self-exclusion is in place, we will do everything we can to prevent you from accessing your account. You can also self-exclude across the wider industry using GAMSTOP, the UK's national self-exclusion scheme — we are fully integrated with GAMSTOP.

GAMSTOP and Third-Party Support

As a UKGC-licensed casino, our SpinStation platform is registered with GAMSTOP, the free self-exclusion service for online gambling in Great Britain. If you register with GAMSTOP, you will be excluded from all participating gambling websites, including ours. We strongly encourage any player who feels they are losing control to use this service.

In addition to GAMSTOP, we at SpinStation Casino recommend the following organisations for free, confidential support:

• GamCare — www.gamcare.org.uk | Helpline: 0808 8020 133 (free, 24/7)
• Gamblers Anonymous UK — www.gamblersanonymous.org.uk
• BeGambleAware — www.begambleaware.org | Helpline: 0808 8020 133
• Gordon Moody Association — www.gordonmoody.org.uk
• Gambling Therapy — www.gamblingtherapy.org (international support)

These services are entirely free of charge and available to anyone who needs help, whether for themselves or on behalf of a loved one.

Protecting Younger Players

At SpinStation Casino, we have a zero-tolerance policy towards underage gambling. Our platform is strictly for adults aged 18 and over. We carry out robust age verification checks as part of our registration and KYC (Know Your Customer) process to ensure that no one under the legal age can access our games.

We at SpinStation also encourage parents and guardians to use parental control software to prevent young people from accessing gambling websites. We recommend the following tools:

• GamBan — Blocks all gambling sites across your devices
• Net Nanny — Parental control and web filtering software
• Betfilter — Gambling-specific blocking software
• Gamblock — Prevents access to gambling websites

Recognising Problem Gambling

Our SpinStation team wants to help you identify the early signs of problem gambling. Ask yourself the following questions honestly:

• Do you gamble more than you can afford to lose?
• Do you chase your losses in an attempt to win back money?
• Has gambling caused arguments or tension in your relationships?
• Do you lie to friends or family about how much you gamble?
• Do you feel anxious, irritable, or restless when you are not gambling?
• Do you gamble to escape stress, anxiety, or depression?
• Have you borrowed money or sold possessions to fund your gambling?
• Have you tried to stop gambling but found it difficult or impossible?

If you answered yes to any of these questions, we strongly encourage you to reach out to one of the support organisations listed above, or to contact our customer support team so we can help you activate the appropriate tools on your SpinStation account.

Our Commitment to Fairness and Transparency

Here at SpinStation, our games are provided by top-tier developers including NetEnt, Microgaming (Games Global), Evolution, Pragmatic Play, Play'n GO, Big Time Gaming, Relax Gaming, Nolimit City, and Hacksaw Gaming. All of our games use certified Random Number Generators (RNGs) and are regularly audited for fairness. We are also proud to have eCOGRA as our approved Alternative Dispute Resolution (ADR) provider, giving you an independent avenue to resolve any disputes.

We at SpinStation Casino are transparent about the odds of winning. All games display their Return to Player (RTP) percentages so you can make informed choices about what you play. Responsible gambling starts with understanding how games work, and we are committed to providing that information clearly.